While working for Amazon sellers, we recognized a void in the area of returns management. The explosion of online commerce with its attendant easy returns and strict seller controls created a tremendous stress on e-tailers. The need to focus on growth and new sales did not allow for proper attention to returns, creating a huge problem of distressed assets, which are not only a net loss in terms of cash flow but also consume valuable storage space.
We started Returns Worldwide out of a nine-by-twelve garage, working with FBA sellers. The response confirmed the incredible need for services in this area, and our total commitment to customer satisfaction has us quickly growing to our current operation in a 25,000-square foot warehouse, servicing all types of online retailers.
Returns Worldwide is now a full-service reverse logistics provider, managing not only returns of all kinds, but also overstock and liquidation services. We offer both B2B and B2C services, with oversight and controls that will eliminate refund overages. We can accept individual consumer returns in addition to bulk removals.
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