This customer was one of our most stubborn, & almost revoked access. Read his recent blog post below to see how that changed:
"Just like many of you, I was familiar with Amazon reimbursements. I even had an automatic service auditing and filing cases on my behalf. This worked well for me, or so I thought. The ability to make extra money without doing any additional work was like magic - especially since I have a hard-enough time keeping up with my daily tasks.
After a few months of recovering reimbursements, I was approached by the guys at Seller Locker asking me to test their Amazon reimbursement software for FBA sellers, which they claimed “was a revolutionary software”. I didn’t feel like there was a point in switching from a services at first. However, they said that they monitor FBA Fee cases and can increase my profit margins, and also can provide a third party Virtual Assistant to admin the account as well, so I reluctantly decided to give it a try, since no other services monitor FBA fees at all.
The next day I logged into my Seller Locker portal and I was taken aback by how much money was estimated in awaiting action. I saw that there was much funds left on the table from previous reimbursement services just opening my case one time and hoping for the best...which is an extremely poor strategy that is going to leave most of your reimbursement funds on the table
Fast forward 10 months later and I've recovered $77,062 using Seller Locker. The team enlightened me on how little I really knew about reimbursements and prepped me to become more successful with future cases.
These are some of the clarifiying points we discussed on that original phone call:
~Amazon denies more than half of claims initially no matter what, making Seller Lockers's automated response feature a priceless tool in fighting Amazon to finish getting funds back~
We, as sellers, are the best candidates to be provide documents regarding inbound shipment claims and verify the accuracy of quantities, not an automatic program. By verifying the data, you will win more cases and bigger cases! Without providing either tracking numbers or BOLs to Amazon, it is impossible to win inbound shipment claims. Seller Locker even pulls small partner carrier tracking numbers from Seller Locker automatically, so I only need to upload the BOLs in the case of LTL shipments.
Your FBA Pick&Pack fees are constantly fluctuating; without proper monitoring, one can lose tens of thousands of dollars. Reimbursement requests are great but reducing your fees going forwards are even greater! This is money that stays with me the whole time instead of fighting Amazon back for mistaken overcharges.
Amazon doesn’t calculate the fee based on the dimensions you entered when creating an ASIN. They measure one’s product at the fulfillment center and randomly re-measure and updates one’s fee as one continues to sell.
The ability to use Seller Locker as a daily workflow solution with free doc storage to organize corresponding documents by Shipment ID... BOLs, invoices, packing slips, etc... is a huge time saver and major aspect of winning inbound shipment claims, which can be half of the reimbursement pie in itself.
Seller Locker shows you when you only got a partial reimbursement so you can go after the balance, which is huge since Amazon only provides a partial reimbursement often on the first go around.
The fact that Seller Locker has a platform at all and is approved by Amazon makes me feel comfortable since I can have eyes on what's going on. Any other service purposely keeps you in the dark with no platform so you don't know how much they aren't winning back for you, you only see the small portions they do get back, which is essentially only what they can scrap together from lost and damaged cases.
With these new insights, it was clear to see that investing my time into Seller Locker could be worth while. I decided to give it a 30-day trial and set aside 15 minutes a week to scan through the cases and submit ACCURATE claims. Even with this limited amount of time, I quickly recovered more in three weeks than I did with the other services in a few months. The best part? I was opening the same types of cases and seeing better results. Opening cases became addicting and eventually part of my weekly routine.
After using the tool for a year, a few tips that I would tell other sellers are the following:
Set up a weekly time to open up at least 10 accurate claims.
Start saving your signed BOLs. A signed BOL goes a long way with Amazon.
Don’t spray and pray. Accurate claims yield better results.
Don’t get caught up on Amazon denying your claim. All you can do is try, and fight with them when you know you are right to the furthest extent possible
Immediately upload your dimensions on your top sellers. If not, you could be throwing money away with every order.
Amazon’s policies are constantly changing and their business is evolving. With a software like Seller Locker, you can feel secure that every one of your dollars are accounted for."